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Unifying a workforce of 70,000—one click at a time.

The Challenge:

The Department of the Interior had no unified onboarding experience. Each of its many bureaus onboarded new hires in isolation, leading to inconsistent messaging and disconnected teams. They needed a central, accessible course to welcome and orient over 70,000 employees—spanning wildly different roles, regions, and responsibilities.

My Role:

I served as the sole Instructional Designer and Project Manager, wrangling input from stakeholders across every DOI bureau. I scripted and produced a welcome video from the Secretary of the Interior, navigating high-level approvals while ensuring the tone stayed welcoming and human.

The Solution:

Using a hybrid ADDIE/SAM approach, I designed an eLearning experience that balanced clarity, consistency, and accessibility. The course delivered key organizational knowledge in plain language, met WCAG/Section 508 standards, and reflected the mission and diversity of DOI’s workforce.